Customer Service

|

On Tuesday I ordered one of those fancy bathroom scales from Amazon. Not only is it quite stylish, but it can apparently slice up your weight into percentage fat, water, muscle, and bone. I thought I might use this as a data source for an Erik Benson style Health-O-Meter as I begin another try at getting healthier and losing some weight. There was a floor display at Bed, Bath & Beyond that I look at last weekend but unfortunately they didn't seem to have any in stock, so I went to Amazon to fill the order.

It was suppose to ship within 24 hours by second day air (thank you Amaozn Prime) but when I checked my order today I noticed that it still hadn't shipped. Not only that, but the price had dropped by $31 and the order was too far along in the process that I could no longer cancel the order. I didn't have high hopes, but I filled out a customer service form asking for a credit for the difference so I wouldn't have to return it and then reorder it. Of course, I was bluffing--I'm way too lazy to actually go to the additional effort this would require.

I received a response a few hours later confirming that the price had in fact dropped and that the difference would be credited back to me. The email went on to apologize that it was too late for them to try to upgrade the shipping to get it to me faster. So thank you "Amber", if that is indeed your name, for once again exceeding my expectations.

About this Entry

This page contains a single entry by Bob published on December 2, 2005 8:48 PM.

Happy Birthday, Britney Spears was the previous entry in this blog.

The Scales is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.

Pages

Powered by Movable Type 4.1